Shipping, Exchange & Return Policy


We offer free shipping in the US for all orders via the United States Postal Service, and affordable flat rate international shipping for all other countries. Import/customs fees determined by destination country.


We want you to love your Darzah goods. If you would like to exchange your product for another size or item, please contact us within 15 days of receipt via email at One time exchanges on shoes for a different size are free of charge in the US. For international exchanges, please contact us. Shoes must be unworn and in their original condition.


If you find that you are dissatisfied with your shoe order, please contact us within 15 days of receipt and we would be happy to provide a refund or exchange for store credit, as long as the product is in original condition. Shoes must be unworn. There is an $10 Return Fee that will be held from your refund to cover shipping + restocking costs. All returns after 15 days will be refunded with store credit. Bags, accessories, and home goods may be exchanged for another item but not returned for a refund. Please contact us directly for more details at 

We cannot offer refunds on custom made products. 

In case of a damaged shipment due to inclement weather, please contact us as soon as possible upon receipt of the order by emailing us at We will arrange an exchange of the item as soon as possible.


We offer free exchanges for US orders only on any size or style. NO RETURNS.


All clearance sales are final, unless customer agrees to cover the cost of shipping for an exchange. 

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