We offer free shipping in the US for all orders via the United States Postal Service, and affordable flat rate international shipping for all other countries. Import/customs fees determined by destination country.
If you need to exchange your product, please contact us within 30 days of receipt via email at email@example.com. One time exchanges on shoes for a different size are free of charge in the US. For international exchanges, please contact us. Shoes must be unworn.
If you find that you are dissatisfied with your order, please contact us within 30 days of receipt and we would be happy to provide a full refund or exchange for store credit, as long as the product is in original condition. Shoes must be unworn. Please contact us directly for details at firstname.lastname@example.org.
We cannot offer refunds on custom made products.
In case of a damaged shipment due to inclement weather, please contact us as soon as possible upon receipt of the order by emailing us at email@example.com. We will arrange an exchange of the item as soon as possible.